If the product you received is not compatible (as per the Product Description) or defective, you may send in the request to return your product in exchange of a correct or new product. Please email us at philips_my@smartcares.com or call 03-7808 4022 between 9am to 6pm from Mondays to Fridays.

The returned product will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any exchange/refund.

In case where the product in your order becomes unavailable for any reason whatsoever (including if any product is discontinued or stock becomes no longer available), a refund will be processed. All shipment charges are borned by the buyer/customer.

SmartCares by Rlogic will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
SmartCares by Rlogic (R Logic Customer Care Services Sdn Bhd)
Lot 2C, Jalan 51/206, Section 51,
46050 Petaling Jaya, Selangor

Please contact us at philips_my@smartcares.com or 1800-880-180 / 603-7808 4022 if you have any questions or doubts.